Shipping & Delivery

Where do you post plants in Australia?

We only ship plants nationally in Australia to:

  • Australian Capital Territory
  • New South Wales
  • Queensland
  • Victoria

Unfortunately due to quarantine restrictions, we can't send plants to Northern Territory, South Australia, Tasmania and Western Australia.

If we live in Victoria, can we pick the plants up from you?

Unfortunately it is not currently possible to pick plants up from our farm or farmers markets. We are working towards a solution to this. Australia Post is the only shipping option at this stage.

Do you ship plants internationally?

No. We only ship to some states within Australia.

How do you ship the plants?

Plants can be either posted Express or Regular through Australia Post.

You are asked to make these choices through the checkout process.

How are my plants packaged?

Small Plants (pots)

If purchased in pots, plants are shipped in a thick cardboard shipping carton that is especially designed for live plants in 150mm pots. Although we don't have a minimum quantity that you can order, the shipping carton is designed to carry 4 plants. The postage price for this carton is the same whether you get 1 or 4 plants, so to maximise the space we suggest buying in multiples of 4. For example, 4 plants = 1 carton, 5 plants = 2 cartons, 8 plants = 2 cartons.

Medium Plants (barerooted)

Medium plants are barerooted, packaged in home compostable wrap and shipped in a thick cardboard shipping carton. Although we don't have a minimum quantity that you can order, the shipping carton is designed to carry 2 plants. The postage price for this carton is the same whether you get 1 or 2 plants, so to maximise the space we suggest buying in multiples of 2. For example, 2 plants = 1 carton, 3 plants = 2 cartons, 4 plants = 2 cartons.

Bulk Box of 16 Barerooted Small Plants

Your plants are barerooted and packaged in a thick cardboard shipping carton lined with a plastic liner. They will live well like this for over a week.

You can then use the packaging around the plant under your mulch OR recycle the packaging in a responsible way.

All packaging is recyclable, reusable or home compostable. This includes the carton, tape, twine, shipping label and bareroot wrapping.

How much will it cost to send my plants to me?

When posted, the cost is worked out at the time you checkout and is based on your postcode and how many cartons your plants are packaged in.

How long after I have placed my order will I receive my plants?

We ship plants out every Monday or Tuesday, so depending on when you order and where you are located, it could take up to 10 days to reach you.

Shipping times are longer at the moment and unpredictable. We have taken this in to account when we package your plants.

When we ship your plants, you will receive an email with an Australia Post tracking number. Using this number, you can enter it into the Australia Post website and find out where your package is.

Please contact us if you require help with this.

 

What will the plants look like when I receive them?

Small plants are in a 150mm black pot in a soilless potting mix. They will have top growth of between 30-40cm (depending on variety).

Medium plants are barerooted and have their roots wrapped in home compostable wrap. They will have top growth of between 50-60cm (depending on variety).

Our Bulk Boxes of 6, 12 or 16 Barerooted small plants are the same age and size plant as the small plants above, just barerooted to save you on postage cost.

To fit within the shipping carton, tall branches may be pruned to suit. This will not hurt the blueberry plant, and cutting them back when you plant them out is a recommendation in our Growing Guide.

Plants WILL NOT have leaves when you receive them.

What happens if my plants are damaged when I receive them?

We have put a lot of time into making sure our method of packaging is as good as possible for sending live plants through the post. There are handling notifications on the carton to Australia Post workers which we hope they adhere to. Unfortunately, once the plants are out of our hands, we can't control how they are treated.

We also send on a Monday or Tuesday of any given week to try and ensure that plants are received by the end of the week and they aren't left in post offices over the weekend. Due to some longer transit times, sometimes this is unavoidable and we try and make extra allowances for this when packing them.

The best thing that you can do to minimise plant damage is make sure you pick up your plants from your Australia Post post office as soon as you receive a registered post notice in your mailbox. This minimises the chance of the plants drying out.

Please contact shop@moonblue.com.au if you receive your plants and they are damaged.

OUR PHILOSOPHY

We pride ourselves on our integrity and quality of product. Everything that is done on the farm and in the business, always takes into account how it affects our customers, our employees, our family, our way of life and our environment.

ACKNOWLEDGEMENT OF COUNTRY

We acknowledge the Traditional Owners of the land where we work and live, the Gunaikurnai nation and pay our respects to Elders past and present. 
We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.
© Copyright 2021 - Moonblue Berries Pty Ltd - All Rights Reserved
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